Frequently Asked Questions

Where is SM Group based?

SM Group is based in Kolkata, India.

What is SM Group?

SM Group is a fast-growing company established in 2024, specializing in trading Ayurvedic herbal medicines, garments, and more through a robust distribution network and e-commerce platform.

How can I contact SM Group?

You can contact SM Group via our helpline number at 9650413334 or email us at smgroupin4@gmail.com.
 

Where can I find SM Group’s products?

Products can be purchased through our e-commerce website or through our distribution network.
 

How do I place an order?

Place an order by selecting products on our e-commerce website, adding them to your cart, and proceeding to checkout.
 

What are the shipping charges?

Shipping is free for orders above Rs. 2500. For orders below Rs. 2500, a shipping charge of Rs. 60 applies within India.
 

How long does delivery take?

Delivery typically takes 5-7 working days within India. Delays may occur due to government restrictions or unforeseen circumstances.
 

Can I track my order?

Yes, once your order is shipped, you will receive a tracking ID to monitor the delivery status.
 

What should I do if my package is damaged?

If your package is damaged, refuse the delivery and contact our helpline at 9650413334 or email us at smgroupin4@gmail.com immediately.
 

How do I place an Order?

Keytar cray slow-carb, Godard banh mi salvia pour-over. Slow-carb Odd Future seitan normcore. Master cleanse American Apparel gentrify flexitarian beard slow-carb next level. Raw denim polaroid paleo farm-to-table, put a bird on it lo-fi tattooed Wes Anderson Pinterest letterpress. Fingerstache McSweeney’s pour-over, letterpress Schlitz photo booth master cleanse bespoke hashtag chillwave gentrify.

How long does it take to process a refund?

Refunds are processed as per the Product Refund Policy once the returned product is received and inspected

Can I exchange a product?

Exchanges are available within 2-3 days of receiving the product for items with quality or damage issues.
 

How do I request a refund?

To request a refund, contact our helpline at 9650413334 or email us within 2-3 days of receiving the product.
 

What is the return policy?

Returns are accepted within 2-3 days of receiving the product if there is a damage or quality issue. Register your return request with our Customer Care.
 

What if I miss the return window?

Returns or exchanges will not be accepted if more than 5 days have passed since receiving the product.
 

Are SM Group’s products natural?

Yes, many of our products, especially Ayurvedic medicines, are 100% natural and Ayurvedic.
 

How should I store Ayurvedic medicines?

Store Ayurvedic medicines in a cool, dry place and protect them from direct sunlight.
 

What is the shelf life of your products?

Shelf life varies by product. Check the packaging for specific expiry dates.
 

Can I find product ingredients online?

Yes, product ingredients are listed on our e-commerce website and on product packaging.
 

Are your products tested for quality?

Yes, all our Ayurvedic products are laboratory tested for quality and purity.
 

How do I create an account on SM Group’s website?

Click on the ‘Sign Up’ button on our website, provide the required details, and follow the instructions to create your account.
 

How do I reset my password?

Use the ‘Forgot Password’ link on the login page to reset your password via email.
 

How do you protect my personal information?

We adhere to strict privacy policies and use secure servers to protect your personal information from unauthorized access.
 

Can I update my personal details?

Yes, log in to your account and update your personal details in the ‘Account Settings’ section.

Will my information be shared with third parties?

Your information is not shared with third parties without your explicit consent, except for processing your orders

How can I contact customer support?

Contact customer support by calling 9650413334 or emailing smgroupin4@gmail.com.
What should I do if I have a complaint about a product? 

What should I do if I have a complaint about a product?

Register your complaint within 24 hours post-delivery by calling 9650413334 or emailing us.
 

What are the customer service hours?

Customer service is available during regular business hours. For specific timings, please contact us directly.
 

Can I cancel an order after it has been placed?

To cancel an order, contact us immediately at 9650413334. Cancellation requests are subject to order status and processing.
 

How can I provide feedback about my shopping experience?

You can provide feedback by contacting us via email at smgroupin4@gmail.com or by leaving a review on our website.